Specialist Vets in Shrewsbury

## Summary Medivet Sutton Farm is part of the Medivet group and has been providing pet care for over 20 years. The practice offers standard appointments as 15‑minute consultations and supports both routine care and more involved medical work, with owners describing pets staying in for tests and being kept closely updated. The clinic is set up for diagnostics (in‑house lab, X‑rays, ultrasound, and ECG on the service list), and reviews mention scans and tests being run promptly for unwell pets. Owners also describe regular phone updates during hospital stays and clear discharge guidance plus follow-up details when taking pets home. ## Services From the clinic website: - 15‑minute consultations - Vaccinations and parasite care - Neutering - Microchipping - Dentistry - ECG - In‑house laboratory testing - X‑rays and ultrasound - Nurse clinics - Home visits - Animal Health Certificate (pet travel) - Species seen: cats, dogs, rabbits, exotics, and other small mammals From the latest reviews available to us: - Inpatient stays for monitoring/tests (including a reported 2‑day stay with overnight stay) - Diagnostic workups described as “tests, scans etc.” - Euthanasia support mentioned in one review (including support through decision-making and bereavement mementos) Out-of-hours (as stated on the website): - Out-of-hours care is provided at “Medivet 24 Hour Shrewsbury”. - Out-of-hours consult fee: £130. - No charge for assessment by phone. ## Pricing - Out-of-hours consult fee: £130 (website). - No charge for assessment by phone (website). ## People - **Georgia**: Mentioned as identifying a cat’s issue quickly, arranging tests/scans, providing updates during a 2‑day inpatient stay, and supporting an owner through euthanasia and bereavement (including gifting mementos). - **Emma**: Mentioned as looking after a dog who stayed in for tests, with regular phone updates on results and condition; owners also mention trust built over time (“my cat loves and trusts Emma”). - **Emily and Amy**: Mentioned alongside Georgia for taking time with first-time owners’ questions so they “didn’t feel rushed.” - Reception team: Mentioned as consistently kind/helpful in one review; another review notes an easy-to-use online booking experience. ## Reviews **4.9 stars from 269 reviews.** Themes below are drawn from the latest written reviews available to us. - Pets staying in for tests/monitoring, with owners describing regular phone updates on results and progress. - Clear explanations at discharge, including what to expect at home and follow-up details. - Staff taking time with first-time pet owners’ questions without making them feel rushed. - Specific vet relationships mentioned (e.g., cats trusting Emma) and supportive handling of end-of-life care (including bereavement mementos).

## Summary Green Hollow Veterinary Surgery is described by clients as an **independent** practice, and it’s also listed as a **veterinary nurse training facility**. Reviews suggest the team is set up for **long-term ongoing care** (multiple clients mention several years of use) as well as **end-of-life support**, including at least one account of being seen **after hours** when a pet deteriorated. Owners also specifically mention the practice being **“sensible” and “not out to rip you off”**, and handling a **bird appointment** involving claw clipping, beak trimming, and leg-ring removal. ## Services Based on the provided clinic data, website summary fields, and reviews, the following are explicitly referenced: - **Emergency veterinary services** (listed; one owner describes being seen **after hours** for an urgent end-of-life visit). - **Veterinary nurse training facility** (listed). - **End-of-life care / euthanasia support** (multiple reviews describe compassionate support when it was time to say goodbye). - **Bird care (avian)**: an **African Grey parrot** was seen for **claw clipping**, **beak trimming**, and **leg ring removal**. ## People - **David** (vet; role implied by review): mentioned for seeing a family **after hours** when their dog with a terminal illness took a turn for the worse, and for being **kind and compassionate** during euthanasia. - **Unnamed female vet**: described by one owner as “the most amazing caring lady” when they lost their dog. - **The wider team (vets and staff)**: repeatedly credited with being **knowledgeable**, **helpful**, and providing a more **personal-feeling experience** compared with “conglomerates of vets” (as one reviewer put it). ## Reviews **Google rating: 4.9 stars from 111 reviews.** Themes below are drawn from the latest written reviews available to us. - Long-term clients (3–10+ years mentioned) reporting consistent experiences with dogs over time. - Multiple accounts of **support during euthanasia/end-of-life**, including an **after-hours** appointment when a dog’s condition worsened. - Several reviewers describe decision-making as **“sensible”** and explicitly say they didn’t feel **overcharged or pushed**. - Specific praise for **avian handling and procedures** (claws, beak, and leg ring work on an African Grey parrot).

## Summary Malthouse Veterinary Group Ltd is an **independent** practice. For emergencies **outside normal hours**, the clinic directs clients to **Shrewsbury Pet Hospital for 24/7 emergency care** (as stated on its website). Based on the latest reviews, the clinic appears set up for **routine preventative care** alongside **treatment for urgent injuries and surgical cases**. Owners repeatedly mention: - **Quick access to appointments**, including same-day availability when needed. - A **pets app** used to **order medications** and **ask questions**, with prompt replies also reported. - Ongoing support through **difficult visits**, with vets explaining **treatment/investigation options** clearly. - Hands-on care in complex situations, including a dog **recovering after being savaged by another dog** and a pet recovering after **surgery**. ## Services Services and capabilities mentioned on the website and in recent reviews include: - **Out-of-hours emergency arrangements:** emergencies outside normal hours are referred to **Shrewsbury Pet Hospital (24/7)** (website statement). - **Routine healthcare:** regular check-ups; **annual vaccinations**; **flea and worming treatments**. - **Injuries/urgent treatment:** care and recovery support after a dog was **seriously injured in an attack** (owners describe “care and attention” helping the dog recover and return home). - **Surgery/procedures:** at least some surgical work is carried out (one review references a pet’s **surgery** and recovery). - **Medication and advice support:** medication ordering and Q&A via a **pets app**, plus **phone advice** without an appointment mentioned by one owner. - **Species note from reviews:** one reviewer says they **wish** the practice did **surgeries/procedures on rabbits**, implying this is **not currently offered** for rabbits (as described by that client). ## People - **Natalie** (role not specified in the review) is singled out by name for “help and support” around a pet’s surgery and recovery. - Across reviews, the wider team (receptionists, nurses, and vets) is repeatedly described in concrete terms as: - taking time to **answer questions** (including via the app and over the phone), - being **gentle handling pets** during visits, - and **explaining treatments and investigations thoroughly**, including giving options. ## Reviews **4.9 stars from 167 reviews.** Themes below are drawn from the latest written reviews available to us. - **Speed of access:** multiple owners say they can get an appointment quickly, including **same-day** when needed. - **Communication and reassurance:** owners describe detailed explanations of **treatment/investigation options**, plus reassurance during anxious or sad appointments. - **Follow-through on serious cases:** one owner credits the practice with helping their dog **recover after a severe attack**, and another mentions support around a pet’s **surgery**. - **Convenience tools:** repeated mentions of a **pets app** for **ordering meds** and **asking questions**, with prompt responses.

## Summary Medivet 24 Hour Shrewsbury is part of the Medivet group and is set up for both routine appointments and round-the-clock urgent care, backed by on-site advanced diagnostics (including CT) and surgical facilities (including an orthopaedic theatre). The website states it’s open 24/7/365 and offers phone assessment with no charge, with a published out-of-hours consult fee. In recent reviews, owners repeatedly mention overnight hospitalisation (including fluid support), emergency triage for suspected poisoning with tests and treatment, and clear, ongoing updates about results and options. Several reviews also describe considerate handling of end-of-life appointments, including being given a specific appointment time and a private, quiet space to say goodbye. ## Services Based on the clinic website summary and recent reviews, services mentioned include: - **24-hour emergency and out-of-hours care** (website states 24/7/365; reviews describe weekend/late-night emergencies) - **Hospitalisation/overnight care** (overnight admission for fluid support mentioned in reviews) - **Diagnostics and imaging** - CT imaging/CT scanner (website) - X-rays (website) - Ultrasound (website) - ECG (website) - Endoscopy (website) - In-house laboratory (website; reviews mention tests during emergency care) - **Surgery** - Keyhole surgery (website) - Orthopaedic theatre (website) - **Dentistry** (website) - **Acupuncture** (website) - **Hydrotherapy** (website; hydrotherapy facility listed) - **Home visits** (website) - **Nurse clinics** (website) - **Animal Health Certificate** (website) - **Species seen (as stated on the website):** cats, dogs, rabbits, exotics, avians, small mammals - **End-of-life care** (described in reviews as an emergency appointment to say goodbye, with a private quiet area provided) Also listed in the structured clinic data: **Veterinary Nurse Training facility**. ## Pricing - **Out-of-hours consultation fee:** **£130** (website) - **Phone assessment:** **no charge** (website) ## People - **Helen (vet)**: mentioned for explaining what treatment was being given and *why it was necessary* for a dog admitted overnight, with the owner also reporting they were kept updated during the day. - **Alex (vet)**: mentioned for a mobility check in an older dog, described as doing a full check and giving advice on supplements/medication, with the owner planning next steps based on the discussion. - **Emergency team (unnamed)**: in multiple reviews, owners describe being kept informed about test results and options during urgent cases (including suspected poisoning), and staff managing distressed owners during emergencies. ## Reviews **Google rating:** **4.5 stars** from **273 reviews**. **Themes below are drawn from the latest written reviews available to us.** - **Emergency handling and triage:** owners describe efficient treatment during emergencies, including a suspected poisoning case where tests and treatment were given and options explained. - **Communication during urgent care:** several mention being **kept updated** throughout the day/night and being talked through results and choices. - **Overnight support:** one review describes **overnight admission for fluid support** with continued updates. - **End-of-life appointments:** one owner highlights being given an **appointment time** and a **private quiet area** to say goodbye. - **Routine consultations also mentioned:** a mobility check appointment is described as thorough, with practical advice around supplements/medication and planning next steps.

## Summary Copthorne Veterinary Clinic describes itself as an **independent practice** and, based on the information available, offers routine care (vaccinations, health checks, microchipping, neutering) alongside **emergency veterinary services** and operates as a **veterinary nurse training facility**. Recent reviews focus heavily on end-of-life support: owners describe being talked through options before euthanasia and being given time and space to grieve, with small gestures from the team (for example, staff lighting a candle). Pricing feedback is mixed: one owner calls a **£49 consultation** “steep,” while another describes the clinic as “reasonably priced.” ## Services Services mentioned in the clinic information and available reviews include: - **Vaccinations** - **Pet health checks** - **Microchipping** - **Neutering** - **Emergency veterinary services** (listed in the provided clinic data) - **End-of-life care / euthanasia support**, including discussing options beforehand and providing time afterwards (described in reviews) ## Pricing - One reviewer mentions a **£49 consultation** fee and felt it was “steep.” ## People - **Gareth** (role not stated): mentioned by multiple owners for guiding them through end-of-life decisions. Examples include *explaining all options* before a pet was put to sleep, and helping an owner’s pet “pass away as peacefully as was possible.” ## Reviews **Google rating: 4.7 stars from 245 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **End-of-life support is a recurring theme:** owners mention clear explanations of options, a peaceful euthanasia, and being given “all the time in the world” afterwards; one review notes staff **lit a candle**. - **Friendly, welcoming team:** reception and clinical staff are described as giving a warm welcome; one owner with rescue dogs says their dogs willingly turn toward the clinic when walking past. - **Helpfulness beyond appointments:** one reviewer describes receiving **valuable advice** during a sensitive situation and found the vet easy to understand and polite. - **Pricing feedback conflicts:** one review calls prices “ridiculous” and specifically objects to **£49 for a consultation**, while another describes the clinic as “reasonably priced.”