Medivet Sutton Farm

Services

• •Routine and preventive care: 15-minute consultations, vaccinations, parasite care, neutering, microchipping and nurse clinics. Reviews also mention supportive first appointments for new pet owners and careful follow-up after procedures such as castration.
• •Diagnostics and treatment support: dentistry, ECG, in-house laboratory testing, X-rays and ultrasound. Recent experiences include pets staying in for tests and monitoring, including overnight care, with regular phone updates and clear discharge advice.
• •Additional care options: home visits and Animal Health Certificates for pet travel.
• •Species seen: cats, dogs, rabbits, exotics and other small mammals.
• •End-of-life support: several reviews describe compassionate help with euthanasia decisions, sensitive handling at the appointment, and bereavement touches such as cards, paw prints and keepsakes.
• •Out-of-hours arrangements: out-of-hours care is provided at Medivet 24 Hour Shrewsbury, with no charge for phone assessment.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. The main published figure available is the £130 out-of-hours consultation fee, and the clinic states there is no charge for assessment by phone.

People

• •Emma: repeatedly praised for calm, caring handling, especially with nervous dogs and pets staying in for tests. Reviews also highlight clear updates, thorough aftercare, and compassionate support during euthanasia.
• •Georgia: mentioned for taking time to talk through options, identifying problems quickly, arranging tests and scans, and keeping owners informed during inpatient stays. She is also praised for sensitive support through difficult end-of-life decisions.
• •Izzy: highlighted for a kind, patient first cat appointment with clear explanations and time to answer questions.
• •Cerys and Tracey: Cerys is described as helpful and professional, and Tracey is singled out positively on reception.
• •Emily and Amy: praised by first-time pet owners for answering questions without making them feel rushed.
• •Reception and wider team: frequently described as friendly, helpful and easy to deal with, including during booking, updates and aftercare.

Reviews

Google reviews show 4.9/5 from 298 reviews.

• •Many owners describe the team as kind, caring and efficient, with comments about easy booking, friendly reception staff and a smooth overall experience.
• •Clear communication is a recurring theme: reviewers mention staff taking time to explain options, answer questions thoroughly, and keep owners updated during tests or inpatient stays.
• •Several reviews highlight gentle handling of nervous pets and reassuring support for first-time owners.
• •The strongest detailed feedback covers aftercare and compassion, including next-day follow-up after castration and thoughtful bereavement support after euthanasia.