Siddle Veterinary Service – Vets in Shrewsbury
Clinic Overview
Siddle Veterinary Service is an independent, fully mobile equine-only veterinary service founded by Mark Siddle MRCVS (BEVA accredited) and run with his wife Chantal. The clinic is set up strongly for breeding/stud medicine and reproductive work, alongside a mobile caseload supported by on-the-road diagnostics (digital radiography, ultrasound, video endoscopy) and a 12-stable rehabilitation facility.
From the latest reviews available to us, owners most often describe thorough investigations (including scanning during appointments) and being fitted in quickly for a pony needing help. A recurring concern in multiple reviews is front-desk/phone communication, including reports of blunt or rude calls, and frustrations around admin (billing emails, record transfers, and an up-front £45 payment request for bookings).
Services
Based on the clinic website summary, the service focuses on horses and offers
- •24-hour emergency call-out, with partnerships for referral to equine hospitals for emergency operations/referrals (as stated).
- •Breeding and equine stud medicine, including artificial insemination.
- •Stud services and foal care.
- •Lameness investigation and treatment (reviews mention scanning during assessment).
- •Pre-purchase examinations (vettings).
- •Equine dentistry.
- •Routine standing surgery, including castrations.
- •Vaccinations and passports.
- •Diagnostics/facilities mentioned: digital radiography, digital ultrasonography, video endoscopy, and blood testing/laboratory facilities.
- •A 12-stable rehabilitation facility.
Pricing
- •One reviewer reports being told they must book online and pay £45 up front. The same reviewer says a friend “doesn’t believe” the £45 is later deducted from the bill (this is reported opinion, not confirmed).
People
- •Mark Siddle (vet, MRCVS): In positive reviews, Mark is described as thorough, explaining findings while scanning, and helping plan a rehabilitation approach for a pony. Other reviewers say Mark’s clinical work was “mostly” good during a vetting.
- •Chantal / reception/admin (role not explicitly stated, but referred to as Mark’s wife on the website and as “his wife” in reviews): Multiple reviewers describe negative phone interactions, including being spoken to in an “unacceptable” way, and complaints about billing/admin communication.
- •Reception/admin team (unnamed): Several reviews mention a blunt/rude receptionist, affecting first impressions and communication.
Reviews
Google rating: 4 stars from 22 reviews.
- •Thorough clinical work and clear explanations (positive): one owner says Mark “explained everything as he scanned” and helped with rehab planning.
- •Speed of access (positive): one owner says they were squeezed in very quickly.
- •Phone/reception manner (negative, repeated): multiple reviewers describe rude/blunt communication and say it affected trust and willingness to book.
- •Admin/process frustrations (negative): complaints include an up-front £45 payment request to book, difficulty getting horse details passed to a new vet, and a billing situation where the client says no bill or prior emails were received before a difficult follow-up call.
- •Diagnostics quality concerns (negative): one vetting review reports an X-ray system fault delaying imaging, then dissatisfaction with the quality/angles of foot X-rays, described as not useful for a farrier.
Special Services
Animals Treated at Siddle Veterinary Service
Animals We Treat
Farm Animals
Opening Hours – Siddle Veterinary Service
Opening Hours
Hours
Reviews for Siddle Veterinary Service
Note: Showing the 5 most recent Google reviews out of 22 we track in total. Recent reviews may not be representative of overall sentiment.
claire goddard
9 months ago
Great service very thorough and squeezed me in very quickly to help sort my daughters pony, Mark was extremely helpful and thorough explaining everything as he scanned , helping with a great rehab , thank you
claire goddard
11 months ago
Great service very thorough and squeezed me in very quickly to help sort my daughters pony, Mark was extremely helpful and thorough explaining everything as he scanned , helping with a great rehab , thank you
Lucy Henderson
12 months ago
The manner in which I was spoken to on the phone was unacceptable. Maybe take a lesson in decorum. Definitely do not book here. If thats the way you talk to me I dread to think I how you will treat my horse.
Lucy Henderson
9 months ago
The manner in which I was spoken to on the phone was unacceptable. Maybe take a lesson in decorum. Definitely do not book here. If thats the way you talk to me I dread to think I how you will treat my horse.
Kay Evans
a year ago
I used Mark for many years absolutely fine. Everyone warned me about his wife, I just thought yeah yeah. Then the last time he came out to do teeth etc, she phoned up and told me in future I book online and pay £45 up front! I ve ask numerous times for my horses details to be passed on to my new vet with no response. I ve now joined the majority of the people who have spoken to that woman and found a vet that you can ring up in an emergency and they come, not have to email and hope for the best. My new vet has never heard of a vet asking for money upfront and my friend who is still with him just for now say don’t believe the £45 is knocked off the bill. The 2 stars are for Mark
Kay Evans
a year ago
I used Mark for many years absolutely fine. Everyone warned me about his wife, I just thought yeah yeah. Then the last time he came out to do teeth etc, she phoned up and told me in future I book online and pay £45 up front! I ve ask numerous times for my horses details to be passed on to my new vet with no response. I ve now joined the majority of the people who have spoken to that woman and found a vet that you can ring up in an emergency and they come, not have to email and hope for the best. My new vet has never heard of a vet asking for money upfront and my friend who is still with him just for now say don’t believe the £45 is knocked off the bill. The 2 stars are for Mark
Blake
2 years ago
The worst experience with a practice I have ever had, vet aided my horse at a show. No bill received which I thought was odd he said he would email it never came I had no idea what practice it was as they were on sight vets and with the stress with my horse having an accident I never made myself aware, and to be totally honest I forgot about it as nothing came and the madness of Xmas it wasn’t at the forefront of my mind! then I received a call from a mobile this morning from the most vile woman I have ever spoken to she said she has emailed me on many occasions which is untrue I looked through both inbox and junk and I had no previous emails other than this morning! The attitude on her was just something else she should never work or run a place like a vets zero people skills zero communication skills and just horrid
Blake
a year ago
The worst experience with a practice I have ever had, vet aided my horse at a show. No bill received which I thought was odd he said he would email it never came I had no idea what practice it was as they were on sight vets and with the stress with my horse having an accident I never made myself aware, and to be totally honest I forgot about it as nothing came and the madness of Xmas it wasn’t at the forefront of my mind! then I received a call from a mobile this morning from the most vile woman I have ever spoken to she said she has emailed me on many occasions which is untrue I looked through both inbox and junk and I had no previous emails other than this morning! The attitude on her was just something else she should never work or run a place like a vets zero people skills zero communication skills and just horrid
Jasmine Holmes
2 years ago
Not at all impressed, wouldn’t use again. The receptionist is blunt and rude, a bad first impression for the vets to start with. Mark himself mostly provided a good service throughout the vetting, however, after not being able to have X-rays taken on the day of the vetting due to a fault in the system, we waited 2 days for the horse to be xrayed and then were not impressed with the quality of the X-ray images. The front feet were not taken from the same angle making the images useless for the farrier. Wouldn’t really recommend using them, had much better service elsewhere. Sorry!
Jasmine Holmes
2 years ago
Not at all impressed, wouldn’t use again. The receptionist is blunt and rude, a bad first impression for the vets to start with. Mark himself mostly provided a good service throughout the vetting, however, after not being able to have X-rays taken on the day of the vetting due to a fault in the system, we waited 2 days for the horse to be xrayed and then were not impressed with the quality of the X-ray images. The front feet were not taken from the same angle making the images useless for the farrier. Wouldn’t really recommend using them, had much better service elsewhere. Sorry!
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