Siddle Veterinary Service – Vets in Shrewsbury
Clinic Overview
- Clinical care gets some strong praise: Recent positive feedback highlights thorough assessments, clear explanations during scanning, and quick help for a pony needing attention. - Phone and reception manner is the main negative theme: Multiple reviewers complain about blunt, rude, or upsetting calls, and say this affected their confidence in the practice. - Admin frustrations come up more than once: Reviews mention problems around billing communication, delays in transferring records, and difficulties with booking processes.
Siddle Veterinary Service is an equine practice in Shrewsbury covering routine and emergency horse care, diagnostics, dentistry, breeding work and rehabilitation support. Feedback on the clinical side includes praise for thorough investigations, clear explanations during scanning, and fitting cases in quickly when needed. The main recurring concern in reviews is phone and admin communication.
Services
- •Equine emergency and referral care: The practice website says it offers 24-hour emergency call-out, with arrangements for referral to equine hospitals for emergency surgery and more complex cases. Reviews also mention attendance at a show emergency and being seen quickly for a pony needing help.
- •Breeding and stud work: Website-listed services include breeding and equine stud medicine, artificial insemination, stud services, and foal care.
- •Investigations, diagnostics and rehabilitation: The website lists lameness investigation and treatment, plus diagnostics including digital radiography, digital ultrasonography, video endoscopy, and blood testing/laboratory facilities. Recent feedback mentions scanning during an assessment and advice around a rehabilitation plan.
- •Routine clinical work: Website-listed care includes pre-purchase examinations (vettings), equine dentistry, routine standing surgery such as castrations, and vaccinations and passports. Reviews also mention teeth work and vettings.
- •Facilities: The website mentions a 12-stable rehabilitation facility.
Pricing
No published pricing information is currently available for this clinic.
People
- •Mark Siddle (vet, MRCVS): Reviews describe Mark as thorough and helpful, with clear explanations during scanning and support with rehabilitation planning. One older review also says his clinical work during a vetting was mostly good.
- •Chantal: Listed on the website in an admin/reception role and referred to in reviews as Mark’s wife. Recent feedback repeatedly raises concerns about phone manner and handling of admin matters.
- •Reception/admin team: Several reviewers mention blunt or rude communication at first contact.
Reviews
Siddle Veterinary Service has a 4.0-star Google rating from 22 reviews.
- •Clinical care gets some strong praise: Recent positive feedback highlights thorough assessments, clear explanations during scanning, and quick help for a pony needing attention.
- •Phone and reception manner is the main negative theme: Multiple reviewers complain about blunt, rude, or upsetting calls, and say this affected their confidence in the practice.
- •Admin frustrations come up more than once: Reviews mention problems around billing communication, delays in transferring records, and difficulties with booking processes.
- •A smaller number of reviews raise diagnostic concerns: One older vetting review mentions an X-ray equipment fault followed by dissatisfaction with the quality and consistency of the images taken later.

