Siddle Veterinary Service

- Clinical care gets some strong praise: Recent positive feedback highlights thorough assessments, clear explanations during scanning, and quick help for a pony needing attention. - Phone and reception manner is the main negative theme: Multiple reviewers complain about blunt, rude, or upsetting calls, and say this affected their confidence in the practice. - Admin frustrations come up more than once: Reviews mention problems around billing communication, delays in transferring records, and difficulties with booking processes.

Siddle Veterinary Service is an equine practice in Shrewsbury covering routine and emergency horse care, diagnostics, dentistry, breeding work and rehabilitation support. Feedback on the clinical side includes praise for thorough investigations, clear explanations during scanning, and fitting cases in quickly when needed. The main recurring concern in reviews is phone and admin communication.

Services

•Equine emergency and referral care: The practice website says it offers 24-hour emergency call-out, with arrangements for referral to equine hospitals for emergency surgery and more complex cases. Reviews also mention attendance at a show emergency and being seen quickly for a pony needing help.
•Breeding and stud work: Website-listed services include breeding and equine stud medicine, artificial insemination, stud services, and foal care.
•Investigations, diagnostics and rehabilitation: The website lists lameness investigation and treatment, plus diagnostics including digital radiography, digital ultrasonography, video endoscopy, and blood testing/laboratory facilities. Recent feedback mentions scanning during an assessment and advice around a rehabilitation plan.
•Routine clinical work: Website-listed care includes pre-purchase examinations (vettings), equine dentistry, routine standing surgery such as castrations, and vaccinations and passports. Reviews also mention teeth work and vettings.
•Facilities: The website mentions a 12-stable rehabilitation facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Mark Siddle (vet, MRCVS): Reviews describe Mark as thorough and helpful, with clear explanations during scanning and support with rehabilitation planning. One older review also says his clinical work during a vetting was mostly good.
•Chantal: Listed on the website in an admin/reception role and referred to in reviews as Mark’s wife. Recent feedback repeatedly raises concerns about phone manner and handling of admin matters.
•Reception/admin team: Several reviewers mention blunt or rude communication at first contact.

Reviews

Siddle Veterinary Service has a 4.0-star Google rating from 22 reviews.

•Clinical care gets some strong praise: Recent positive feedback highlights thorough assessments, clear explanations during scanning, and quick help for a pony needing attention.
•Phone and reception manner is the main negative theme: Multiple reviewers complain about blunt, rude, or upsetting calls, and say this affected their confidence in the practice.
•Admin frustrations come up more than once: Reviews mention problems around billing communication, delays in transferring records, and difficulties with booking processes.
•A smaller number of reviews raise diagnostic concerns: One older vetting review mentions an X-ray equipment fault followed by dissatisfaction with the quality and consistency of the images taken later.

Reviews for Siddle Veterinary Service

Note: Showing the 10 most recent Google reviews out of 22 we track in total. Recent reviews may not be representative of overall sentiment.

claire goddard

1 year ago

Great service very thorough and squeezed me in very quickly to help sort my daughters pony, Mark was extremely helpful and thorough explaining everything as he scanned , helping with a great rehab , thank you

Lucy Henderson

The manner in which I was spoken to on the phone was unacceptable. Maybe take a lesson in decorum. Definitely do not book here. If thats the way you talk to me I dread to think I how you will treat my horse.

Kay Evans

I used Mark for many years absolutely fine. Everyone warned me about his wife, I just thought yeah yeah. Then the last time he came out to do teeth etc, she phoned up and told me in future I book online and pay £45 up front! I ve ask numerous times for my horses details to be passed on to my new vet with no response. I ve now joined the majority of the people who have spoken to that woman and found a vet that you can ring up in an emergency and they come, not have to email and hope for the best. My new vet has never heard of a vet asking for money upfront and my friend who is still with him just for now say don’t believe the £45 is knocked off the bill. The 2 stars are for Mark

Blake

2 years ago

The worst experience with a practice I have ever had, vet aided my horse at a show. No bill received which I thought was odd he said he would email it never came I had no idea what practice it was as they were on sight vets and with the stress with my horse having an accident I never made myself aware, and to be totally honest I forgot about it as nothing came and the madness of Xmas it wasn’t at the forefront of my mind! then I received a call from a mobile this morning from the most vile woman I have ever spoken to she said she has emailed me on many occasions which is untrue I looked through both inbox and junk and I had no previous emails other than this morning! The attitude on her was just something else she should never work or run a place like a vets zero people skills zero communication skills and just horrid

Jasmine Holmes

Not at all impressed, wouldn’t use again. The receptionist is blunt and rude, a bad first impression for the vets to start with. Mark himself mostly provided a good service throughout the vetting, however, after not being able to have X-rays taken on the day of the vetting due to a fault in the system, we waited 2 days for the horse to be xrayed and then were not impressed with the quality of the X-ray images. The front feet were not taken from the same angle making the images useless for the farrier. Wouldn’t really recommend using them, had much better service elsewhere. Sorry!