The Animal Health Centre – Vets in Shrewsbury
Clinic Overview
The Animal Health Centre is described on its website as an independent, family-run vet practice with full hospital facilities, including a comfortable in‑patient ward and advanced diagnostic equipment. It treats dogs, cats, rabbits, guinea pigs and hamsters, and reviews most often mention dogs. Review detail points to a practice that spends time discussing care options (owners describe decision-making as “open and transparent”) and includes sensitive support around end-of-life care (one owner says a vet came in to help their dog on its “final journey”). There is also a serious conflicting account: one 1‑star review alleges a dog was caused to squeal in pain during an examination due to mishandling, with no apology.
Services
Based on the website summary and review examples, services mentioned include
- •Preventative care
- •Advanced diagnostics (the practice states it has advanced diagnostic equipment)
- •Treatment and ongoing care
- •In-patient care (full hospital facilities and a comfortable ward for in-patients are stated)
- •Emergency/out-of-hours arrangement: when the clinic is closed, clients are advised to contact the Vets Now team (as stated on the website)
- •Skin/coat issue management (a review describes a vet resolving a dog’s “fur issue”)
- •Support with euthanasia/end-of-life care (a review describes a vet coming in specifically to help during a pet’s “final journey”)
- •Handling of emergency walk-ins (even if not registered): one review describes being seen in an emergency and having records swapped efficiently so the dog could return to its registered vet
People
- •Erica (vet): praised for being “incredibly knowledgeable” and dedicated; one owner credits her with resolving their dog’s fur issue, and notes she took time and effort to make both pet and owners comfortable.
- •Hendrik / Hendrick (vet): repeatedly mentioned for calm communication and reassurance during an emergency visit, and for going beyond a standard appointment—one owner says he came in specifically to help their dog on its final journey, even though he was due to go on leave.
- •Vet Fahrenholt: named in a 1‑star review alleging mishandling during an examination that caused a dog to squeal in pain, and that no apology was given.
Reviews
Google rating: 4.7 stars from 64 reviews. “”
- •Clear explanations and options: owners describe the team as “open and transparent about the care options,” and one emergency visit review highlights being talked through the procedure “very clearly and calmly.”
- •Above-and-beyond support in difficult moments: one review says a vet came in to help with euthanasia/end-of-life care, which the owner described as going “the extra mile.”
- •Emergency support even for non-registered pets: one reviewer reports being seen in an emergency despite not being registered, with efficient record transfer to the pet’s usual vet.
- •Conflicting experience around handling during exams: one reviewer alleges their dog was mishandled during an exam, causing pain, and says no apology was offered.
Animals Treated at The Animal Health Centre
Animals We Treat
Companion Animals
Opening Hours – The Animal Health Centre
Opening Hours
Hours
Reviews for The Animal Health Centre
Note: Showing the 5 most recent Google reviews out of 64 we track in total. Recent reviews may not be representative of overall sentiment.
Anne Speake
3 months ago
Martyn Chamberlain
9 months ago
I have to say how lucky and fortunate AHC are having Erica as a representative for the company !! An incredible knowledgeable Veterinarian who is so dedicated to her trade. We cannot thank her enough for resolving our Geraint’s fur issue and that she took the time and effort to make him and us so happy. Many thanks Erica !!
Martyn Chamberlain
6 months ago
I have to say how lucky and fortunate AHC are having Erica as a representative for the company !! An incredible knowledgeable Veterinarian who is so dedicated to her trade. We cannot thank her enough for resolving our Geraint’s fur issue and that she took the time and effort to make him and us so happy. Many thanks Erica !!
Mike “fastrhino” T
11 months ago
The team at The Animal Health Centre really care about your pets. I do not get the vibe they see you pet as a cash cow like some vets seem to do. They are compassionate and are open and transparent about the care options for your beloved pet.
Mike “fastrhino” T
9 months ago
The team at The Animal Health Centre really care about your pets. I do not get the vibe they see you pet as a cash cow like some vets seem to do. They are compassionate and are open and transparent about the care options for your beloved pet.
Kate Fraser
a year ago
Hi My name is sue. I’m just writing to say how grateful I’m for the care and compassion Hendrik gave my Timmy. In 30 yrs of having dogs I’ve never had a vet go the extra mile for one of my pets , Even to the point he came in to help my Timmy on his final journey, just before he was due to go on leave. Ive recommended a friend to take her new dog there which she has, and will keep on recommending the practice. My other two dogs will also be going there. Thanks once again Hendrik and your team .. Sue.
Kate Fraser
a year ago
Hi My name is sue. I’m just writing to say how grateful I’m for the care and compassion Hendrik gave my Timmy. In 30 yrs of having dogs I’ve never had a vet go the extra mile for one of my pets , Even to the point he came in to help my Timmy on his final journey, just before he was due to go on leave. Ive recommended a friend to take her new dog there which she has, and will keep on recommending the practice. My other two dogs will also be going there. Thanks once again Hendrik and your team .. Sue.
Deltamike
a year ago
I took my King Charles Cavalier to the Animal Health Centre in Shrewsbury. Vet Fahrenholt caused my pet to squeal in pain during an examination through mishandling. No apology given. RIP Baggins
CP Hunter
6 years ago
Despite not being registered there, we took my brother-in-law’s dog in an emergency situation, and the staff were all fantastic. So kind and empathetic. Hendrik (vet) was so lovely and calm, popping in to reassure us even though he was dealing with other booked patients. He was very busy but never made us feel like we should’ve gone somewhere else. The swapping of records so we could take Buster to his registered vet was very efficient and they talked us through the whole procedure, very clearly and calmly. We felt very looked after and just knew they were extending the same (if not more!!) care to our precious dog :)
Clive C
7 years ago
Hendrick and his team are kind, caring and very compassionate people. Our experience of them has always been excellent, and whilst we have moved out of the area, they are still our go-to vets in an emergency when our dogs are visiting Shrewsbury. Highly recommended.
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