The Animal Health Centre

The Animal Health Centre is an independent, family-run vet practice in Shrewsbury with full hospital facilities, including an in-patient ward and advanced diagnostic equipment. The practice treats dogs, cats, rabbits, guinea pigs and hamsters. Recent feedback is largely very positive, especially around clear communication, compassionate care and support at difficult times, though there is also a serious complaint from one reviewer about painful handling during an examination.

Services

• •General veterinary care for common household pets: the practice states it treats dogs, cats, rabbits, guinea pigs and hamsters, with reviews most often referring to dogs.
• •Preventative care, treatment and ongoing care: the clinic’s website indicates routine veterinary care alongside treatment for longer-term problems, and reviews mention time spent discussing care options clearly and openly.
• •Advanced diagnostics and hospital facilities: the practice says it has advanced diagnostic equipment, full hospital facilities and a comfortable in-patient ward.
• •Emergency and urgent care support: reviews describe the team seeing an emergency case even when the dog was not registered, with calm explanations and efficient record transfer back to the pet’s usual vet. When the clinic is closed, the website directs clients to Vets Now for out-of-hours cover.
• •Skin and coat problems: one review specifically praises Erica for resolving a dog’s fur issue.
• •End-of-life care: several reviews highlight compassionate support around putting pets to sleep and a sensitive approach during a pet’s final visit.

Pricing

No published pricing information is currently available for this clinic.

People

• •Erica: praised as an “incredible knowledgeable” veterinarian who took time to make both pet and owner feel comfortable, and was credited with resolving a dog’s fur issue.
• •Hendrik (also written as Hendrick in one older review): repeatedly mentioned for calm, compassionate communication during emergencies and for going above and beyond with end-of-life support.
• •Fahrenholt: named in one negative review that alleges mishandling during an examination that caused a dog pain.

Reviews

Google rating: 4.7 stars from 65 reviews.

• •Recent feedback is mostly very positive, with repeated praise for a kind, compassionate team that owners feel genuinely cares about their pets.
• •Several reviewers mention clear, open communication, saying care options were explained well and procedures were talked through calmly.
• •End-of-life care stands out as a strong theme, with Hendrik and the wider team thanked for being understanding and supportive during difficult appointments.
• •There is also one serious negative review alleging a dog was caused to squeal in pain during an examination, with the owner saying no apology was offered.