Siddle Veterinary Service, located in Shrewsbury, provides emergency veterinary services with extended hours. The clinic is led by Mark, who is noted for his thoroughness and helpfulness in handling animal care, as reflected in some positive customer feedback. However, the overall customer experience at Siddle Veterinary Service appears to be mixed, as indicated by its 4-star rating from 22 reviews on Google Maps.

A recurring issue highlighted in several reviews is the negative interaction with the clinic's receptionist, who is described as rude and lacking in customer service skills. This has led to some dissatisfaction among clients, affecting their overall experience with the clinic. For instance, one reviewer praised Mark's service but expressed frustration over communication and billing practices, notably the requirement to book online and pay upfront fees.

Moreover, there have been complaints about administrative issues, such as delays in receiving bills and poor communication. One reviewer recounted a negative experience involving emergency care at a show, where billing information was mishandled, leading to further frustration.

While Mark receives commendations for his veterinary skills, particularly in emergency situations, the clinic's administrative and customer service aspects seem to detract from the overall client experience. Potential clients should weigh these mixed reviews when considering Siddle Veterinary Service for their needs, especially if they prioritize seamless communication and customer interactions.